This might seem obvious, but it’s one of the top reasons for shipment delays and returns. Missing postal codes, incorrect house numbers, or unclear street names confuse carriers and can lead to lost parcels.
✅ Tip: Always double-check the recipient’s full address — including postal code, contact number, and province — before shipping.
Many first-time shippers overlook customs regulations. Every item that leaves or enters Sri Lanka passes through customs clearance, and failing to declare contents correctly can result in delays or fines.
✅ Tip: Be honest and accurate on the declaration form. Clearly describe each item and its purpose — whether it’s a gift, sample, or personal use.
Air, sea, and courier shipping each have their pros and cons. Many Sri Lankans choose the cheapest option without considering factors like delivery speed or item type. For example, fragile goods or urgent packages should go by air, while bulk items are better by sea.
✅ Tip: Think about the nature of your shipment — speed, size, and urgency — before choosing a method.
Using weak boxes, thin wrapping, or no internal cushioning often results in damaged goods during transit. Packaging is your shipment’s first layer of protection.
✅ Tip: Use strong, corrugated boxes with enough padding. Seal all edges securely with quality packing tape.
Some customers panic when tracking stops updating for a few days. Others ignore updates altogether and only realize something’s wrong when it’s too late.
✅ Tip: Keep an eye on tracking progress and contact your shipping partner if updates pause for too long.
Each country has restrictions on certain items like batteries, liquids, or perishables. Sending something restricted can cause customs confiscation or return shipments.
✅ Tip: Before you ship, check the courier’s list of prohibited items and confirm that your goods meet export/import regulations.
Many people assume shipping insurance is unnecessary — until something goes missing. It’s a small cost that offers peace of mind.
✅ Tip: If your package has sentimental or financial value, opt for shipping insurance through your courier.
Shipping from Sri Lanka can be smooth, fast, and worry-free — as long as you plan ahead. By avoiding these simple mistakes, you’ll save time, reduce costs, and ensure your items arrive safely.
Whether you’re sending a single parcel or managing a business shipment, paying attention to the details makes all the difference.