Start by identifying what kind of items you’ll be sending. Fragile, high-value, or time-sensitive goods require different handling compared to lightweight or low-cost items.
If you frequently send electronics or delicate products, look for couriers offering special packaging or insurance options. For regular eCommerce orders, prioritize speed and tracking reliability.
Not all couriers offer the same delivery network. Some specialize in domestic routes, while others excel in international shipping. Compare transit times, especially for key destinations like the UK, Australia, or the Middle East.
If you need your parcel to arrive fast, opt for express courier services that provide guaranteed delivery dates and live tracking.
The cheapest option isn’t always the best. Some couriers have hidden charges such as fuel surcharges or handling fees that show up after booking.
Before finalizing, request a full cost breakdown and confirm whether the price includes customs clearance, packaging, or door-to-door delivery.
A courier that provides tracking transparency can save you countless follow-up calls. Real-time updates give both senders and receivers peace of mind.
Most reliable couriers today offer SMS or email notifications — a small feature that makes a big difference in customer experience.
Fast and helpful support is one of the biggest signs of a trustworthy courier. If something goes wrong with your shipment, responsive communication is invaluable.
Before committing, test their customer service by reaching out with a small query and seeing how quickly they respond.
Before booking, search for Google reviews or social media feedback. Companies with consistent positive feedback often maintain better delivery standards and reliability.
You can also ask for recommendations from others who frequently ship overseas — their experience can guide your choice.
Choosing the right courier in Sri Lanka isn’t just about price — it’s about trust, transparency, and reliability. The best courier for you depends on your shipping goals, but with a bit of research and attention to detail, you can ensure every package reaches its destination safely and on time.
A little preparation goes a long way — and so will your parcel.